NYSEG Customers Look for Answers to Massive Spikes in Electric Bills

A growing number of New York State Electric and Gas (NYSEG) customers have reported staggering increases in their electric bills this winter, with some seeing charges soar by double or even triple figures. This surge in energy costs has left many families struggling to understand the cause, with some residents expressing frustration over the sudden financial burden.

In response to mounting pressure from frustrated customers, New York State Assemblymember Paula Kay arranged a public meeting, held on February 27 at the Sullivan County Government Center, where NYSEG representatives addressed customer concerns.

Despite the company’s efforts to provide transparency, many customers walked away from the meeting unsatisfied. While NYSEG explained that the supply costs were causing the price hikes, many felt the explanations did not sufficiently address the impact on their day-to-day lives, with some questioning whether more could be done to mitigate the burden.

NYSEG, a subsidiary of the Spanish energy company Avangrid, has attributed these massive bill hikes to rising supply costs and the recent extreme cold temperatures. According to the company, while they manage the delivery and billing of electricity, the charges passed on to consumers are based on the costs they pay to energy suppliers. As such, fluctuations in the supply costs directly impact the amount that customers are charged.

Radio Catskill’s Patricio Robayo attended the meeting and brings us this report.

Image: NYSEG customers attend a public meeting with electric company officials and political representatives on February 27, 2025, at the Sullivan County Government Center. (Credit: Patricio Robayo)