I see that no one from NYSEG can give an intelligent response to exorbitant price hikes starting in February 2025. Many customers get all kinds of reasons!
1. Cold winter
2. Errors
3. I don’t know
4. New meters
5. A supervisor will get back to you

This is unacceptable at the least. 1,000’s of customers still have not been refunded inaccurate bills, nor have been told why these huge bills have happened. I have not received any responses from 8 formal complaints to various entities. They apparently are not getting any rational explanations either. I’m a frustrated and angry customer as no one gave us notice or warning that these hikes were happening. What is this extra money collected from 1,000’s of people being used for. Many billings are; 600.00, 900.00 and some over 1,000.00 for 1 month. I think the customers deserve an answer to this craziness. My bill was 909.00 and my house is not occupied. I would expect lots of refunds to these obvious mathematical errors. Thx