Either intentionally or otherwise, Ms. Wheellock did not respond to your reporter's question regarding the oft-cited public concern that these exorbitant increases are tied to the new meters. At the same time, there is also the perception that NYSEG has been telling customers that the "old" meters were miscalculating actual usage all these years, an adjustment the new meters have made. If NYSEG is to be transparent and dare I say trusted, the public needs a response to these questions.