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NYSEG Customers Look for Answers to Massive Spikes in Electric Bills

Posted on February 27, 2025February 27, 2025 by Tim Bruno

A growing number of New York State Electric and Gas (NYSEG) customers have reported staggering increases in their electric bills this winter, with some seeing charges soar by double or even triple figures. This surge in energy costs has left many families struggling to understand the cause, with some residents expressing frustration over the sudden financial burden.

In response to mounting pressure from frustrated customers, New York State Assemblymember Paula Kay arranged a public meeting, held on February 27 at the Sullivan County Government Center, where NYSEG representatives addressed customer concerns.

Despite the company’s efforts to provide transparency, many customers walked away from the meeting unsatisfied. While NYSEG explained that the supply costs were causing the price hikes, many felt the explanations did not sufficiently address the impact on their day-to-day lives, with some questioning whether more could be done to mitigate the burden.

NYSEG, a subsidiary of the Spanish energy company Avangrid, has attributed these massive bill hikes to rising supply costs and the recent extreme cold temperatures. According to the company, while they manage the delivery and billing of electricity, the charges passed on to consumers are based on the costs they pay to energy suppliers. As such, fluctuations in the supply costs directly impact the amount that customers are charged.

Radio Catskill’s Patricio Robayo attended the meeting and brings us this report.

Image: NYSEG customers attend a public meeting with electric company officials and political representatives on February 27, 2025, at the Sullivan County Government Center. (Credit: Patricio Robayo)

27 thoughts on “NYSEG Customers Look for Answers to Massive Spikes in Electric Bills”

  1. David ODell says:
    February 27, 2025 at 6:03 pm

    You update the meters and expect to get paid back for the cost by jumping or skyrocketing electric costs.so much for ny electric lowering their rates is not in your vocabulary.Stop gouging the consumer and lower the electricbills.we are struggling for all bills not just you NYSEG.

    Reply
  2. Stanley Podeszek says:
    February 27, 2025 at 6:19 pm

    My electric bill doubled. Why?

    Reply
    1. David Hathaway says:
      March 1, 2025 at 8:59 am

      Everyone needs to sign the petition! I just listened to a recording of a NYSEG client speaking with an agent and what I heard is deeply concerning. Ever since I’ve received the smart meter my monthly charges have skyrocketed. Now to have it removed It’s going to cost $47 and then there’s a $13 monthly fee to offset the money NYSEG will be losing by not having the AMI smart meters on our houses.

      NYSEG is deceptive by saying AMI smart meters provide a more accurate reading of electricity usage. The details NYSEG doesn’t give us are the meters read the circuit to each device plugged in. Meaning, even if no one is home all day or go on vacation, you have a portable space heater/ AC unit plugged in, the smart meter is reading the circuit knowing the space heater/ AC unit is plugged in and you’re being charged the maximum wattage as if it’s on. So unless we continuously unplug things we’re not using we’re being charged 24/7 the maximum amount we can be charged for each and every single device that’s plugged in! If this isn’t criminal then I don’t know what is!

      Reply
  3. Brian Meade says:
    February 27, 2025 at 7:26 pm

    Green energy costs more $/kwh. Cost more to manufacture, install, distribute longer distances. Reduce cost by using cheaper energy sources like fossil fuel or hydro. Back to basics. Energy is a driver of everything we need in our society.

    Reply
  4. David says:
    February 27, 2025 at 8:21 pm

    Highway robbery tired of it mine has tripled

    Reply
  5. Barbara floyd says:
    February 28, 2025 at 5:17 am

    How are you suppose to survive on social security checks of 2000.00 a month when I have to pay 1400.00 a month for electric bill ? Car payment , car insurance takes the other 600.00 I’m 78 years old , am I not suppose to eat , but medicine, use the phone ,watch TV , use the internet ,ECT ? And then after all that I have to pay 500.00 to 700.00 for full oil . Look what this country does to their elderly , just disgusting !

    Reply
    1. Rita says:
      March 2, 2025 at 11:01 pm

      I am in about the same situation.
      I have 1600 month survivors benefits a month
      New bill is 1500 .
      How in the h am I supposed to pay this insane bill

      Reply
  6. Erin Parisi says:
    February 28, 2025 at 7:42 am

    The answer is fairly simple…. the elected officials that are “advocating for” (forcing an agenda upon) residents in NYS to become solely dependent on electricity as “their” energy of choice (debate aside on all other forms and their cost efficiency and efficacy to the customer). They’ve done so, without first building the infrastructure required to allow basic functioning of society so THAT said residents, ya know, don’t DIE (sounds morbid now, but recall how many deaths are reported during storms and the like when there is no power), let alone support actual usage that will be required when you really look at the numbers (think about your inconvenience factor when you can’t charge a phone, run a refrigerator or electric stove, or if you have a plug in car and whereveryou’ve gone doesn’t have a charging station). So THAT is actually a fairly massive undertaking from a footprint-wide level. And NYSEG was just the company that got the contract to BUILD said infrastructure. There are probably some incentives and funding from the former regime, but basically, that cost gets passed along to the consumers who then USE the electricity… providing has little to do with it (bc NYSEG, Verizon, National Grid etc all use the same poles and so on, mostly). So when someone in Albany says “no more gas A B C item” or “only solar” or “wind is your friend” or whatever thing they’re most incentivized by at the moment and you vote for them LIMITING YOUR PERSONAL CHOICE on what best suits YOUR needs? Just know this is the type of thing that results for EVERYONE.

    Reply
    1. cheryl says:
      March 1, 2025 at 12:04 pm

      I think you’re spot on!

      Reply
  7. Suzanne says:
    February 28, 2025 at 7:54 am

    Why are the supplier costs increasing?

    Reply
  8. Thomas says:
    February 28, 2025 at 1:10 pm

    When are we gonna stand up against these power companies. They need over watch because they just keep over charging I am not here to pay somebody’s retirement.

    Reply
  9. Diane says:
    February 28, 2025 at 1:44 pm

    When your on a budget of 3000 a month you can’t afford high bills. You
    have nyseg,rent,car payment, groceries
    Dr bills, gas,medicine and other bills,
    You don’t have any money for any thing else.

    Reply
  10. Nicole says:
    February 28, 2025 at 6:07 pm

    I’m disabled & on a fixed income. My NYSEG bill has more than tripled. I now owe around $900 for 2 months & was just sent a shutoff notice. The inflated & excessive amounts now charged by NYSEG should be considered CRIMINAL. Basically, they are monetarily assaulting/killing their customers- those of which have NO CHOICE but to use the company for basic necessities (heat & electric).

    Reply
  11. Dave VanNess says:
    February 28, 2025 at 6:24 pm

    Our governor in New York Kathy Hochul is pushing the green, new deal Solar wind, etc. mandating we use electric for Buses, and in our homes, she wants to take away our gas, and no more fossil fuels I question the common sense of this Kathy, are you listening? We pay some of the highest electric rates in the nation these Electric and gas bills are crushing your voters. I hope you’re listening perhaps if you slow down your push for the great electric unification of New York.

    Reply
  12. Bob says:
    February 28, 2025 at 6:45 pm

    They installed smart meters and my bill tripled. I believe the stupid things are geared wrong or they are trying to recover the cost by charging us.

    Reply
    1. Edward good says:
      March 2, 2025 at 11:29 am

      I still have an old meter and i live in a 2 bedroom trailer by myself and used 1912 kw last month and us propane to heat with nway this is correct

      Reply
  13. Henry port says:
    February 28, 2025 at 6:46 pm

    I think it is disgusting to keep raising the price of electricity every month. I have changed none of my usage. I have no lights or electric items on all day. My heat is set to 72° and never changes. The smart rip off meter was installed 2 days ago. I am keeping track of it now and I have the reading from the old just before they changed it. I am waiting for the bill.

    Reply
  14. Glenna Chance says:
    February 28, 2025 at 6:51 pm

    Yes, there are many factors going into this but one major one: “smart” meters. Besides being known fire and explosion hazards and causing devastating health problems, their implementation cost is footed by customers and the every 5-7 year replacement cost will raise rates in perpetuity. The workhorse analogs last 30, 40, 50, 60 years or more. We are supposed to be able to keep them in Rochester, NY, but unless you have a padlock on your meter box (which I recommend), RGE will stealth switch your meter and when you request reinstalling the analog (which the president/ceo guaranteed publicly), they will not. These utility companies have the same morals as all corporations. Sad.

    Reply
  15. Luciano Lacen says:
    February 28, 2025 at 6:59 pm

    Highway Robbery we have pellet stoves You don’t need a lot of electricity to run pellet stoves our electrical bill is usually $220 we just got one for $560 what the hell is going on 🤬

    Reply
  16. LORI Lee says:
    February 28, 2025 at 7:11 pm

    The most crooked and devious ways of billing. They go through great lengths to split the bill but if you have the money for gas but not the electric they still turn off both. What are they going to do as the frozen body count goes up?? Kids are freezing to death in the USA.

    Reply
  17. Noneya Buzness says:
    February 28, 2025 at 8:24 pm

    I did my research. Smart meters have caused increased cancer rates in California and the rates doubled there. The NYSEG crooks installed them after I said no. Then wanted to charge me to remove them. I won that battle and they removed them for free. Something needs to be done to push NYSEG out. They have stolen from us way too long….

    Reply
  18. Allan Gawlik says:
    February 28, 2025 at 9:03 pm

    Know this coming down 5 years ago can’t charge more for kw but psc let them put on delivery charge my delivery charge is more than usage

    Reply
  19. Corrune says:
    February 28, 2025 at 9:46 pm

    I have been struggling with National Grid in Upstate NY. Since November, my bill each month has gone up between 2 and 3 times what I paid in October. My home is very tiny, and I have propane for heat. I am trying to get the issue resolved, but it hasn’t been easy. Isn’t it funny though, they can find you when your bill is due. Next stop: the Public Service Commission What National Grid is doing is criminal

    Reply
  20. VIRGINIA KULESA says:
    March 1, 2025 at 4:02 am

    Senior citizens can barely survive. Why don’t you cut some of the corporate salaries? I bet supply and demand isn’t affecting you while some of us can barely buy food! You should be ashamed of yourselves.

    Reply
  21. JOYCE says:
    March 1, 2025 at 9:52 am

    We need to remove the democrats, starting with Governor Hockul, to rein in their liberal agenda including “green energy”. My electric bill has more than doubled and we are careful about turning off lights and monitoring other electric use. The above comment about smart meters was enlightening, and if true, we should reject the change NYSEG is doing. This “green energy” initiative is worldwide, and causing havoc in other countries with their economies. Do your research and say no to the democrats who want to get re-elected! Vote for a Republican, it’s time for a major change in leadership.

    Reply
  22. Polly Waters says:
    March 12, 2025 at 6:54 pm

    My electricity bill is caused by the smart meter. It was not so high before. Now the electricity bill is three times higher than before. I really can’t afford it. I hope the New York State government can help us solve this problem of people‘s lives. Thank you!

    Reply
  23. E MATSON says:
    May 2, 2025 at 12:39 am

    I live in a trailer. They told me my bill was 750 dollars last month. That’s my rent. This is crazy. Get RID OF THE SMART METERS THEY ARE CANCER METERS THEY ARE SO BAD THEY GIVE OFF HIGH MICROWAVE FREQUENCIES AND I TOLD THEM I DIDNT WANT IT WHEN I CAUGHT HIM OUT BACK INSTALLING THE THING. HE BASICALLY SAID I HAVE TO CONTACT NYSEG TO DO THAT IT WAS TOO LATE. BULL CRAP. FHERES NO WAY MY BILL IS 750 ABSOLUTELY NO WAY I LITERALLY ONLY HAVE HEAT ON IN MY LIVING ROOM AND BEDROOM AT NIGHT. NYSEG CHARGES MORE TO SO CALL “DELIVER “… THE ELECTRIC THAN WE EVEN USE NOT TO MENTION ALL OF THE MISCELLANEOUS CHARGES THEY’VE BEEN GETTING AWAY WITH FOR OVER 50 YEARS. THEY WILL SURE COME TURN OFF YOUR POWER OVER A LATE PAYMENT THO AND I THINK THAT WE NEED TO STAND UP TO NYSEG OUR SO CALLED GOVERNMENT ETC SEEING ELECTRICITY IS FREE ITS ALWAYS BEEN FREE THEY JUST DONT TELL PEOPLE THAT BECAUSE IF THEY CANT MAKE MONEY ON IT THEN IT ISNT GONNA HAPPEN. AND FUNNY THING IS U LOOK UP ANY OTHER COUNTRY AND SEE WHAT THEY PAY FOR RENT FOR ELECTRIC FOR HOSPITAL FOR SCHOOLING FOR FOOD AND MEDICATION WHICH IS ONLY USED TO KEEP US SICK AND KILL US ITS CRAZY. IF U WATCH THE NEWS AND BELIEVE THE BULLSHIT UR BEING TOLD UR A FOOL. OTHER COUNTRIES ARE THRIVING ARE NOT DYING OF THE NONSENSE WE ARE NOT BEING POISONED BY THE FOOD BY THE AIR BY THE MEDICATION AND ALL OF IT. I SWEAR WE ARE THE THIRD WORLD COUNTRY. LOOK IT UP LOOK UP PEOPLE ON TIKTOK ON YOUTUBE ETC HOW THEY PAY BASICALLY NOTHING THEY DONT EVEN UNDERSTAND THAT WE GET EVICTED FROM OUR HOMES THEY DONT PAY HUNDREDS OF THOUSANDS OF DOLLARS TO GO TO COLLEGE OR TO HAVE A BABY. THEY ACTUALLY ARE THRIVING COUNTRIES WITH CITIES THAT LOOK LIKE SOMETHING FROM THE MOVIES. ITS INSANE THE UNITED STATES IS ONLY ABOUT KILLING PEOPLE AND DUMBING US DOWN TO KEEP US ENSLAVED AND TO KEEP US AS SHEEPLE DOING WHAT THEY TELL US TO BELIEVING WHAT THEY WANT US TO. PEOPLE THINK BECAUSE THEY SEE IT ON THE NEWS ITS TRUE LOL EVERYTHING U SEE AND EVERYTHING U HAVE BEEN TAUGHT IS A LIE. IF PEOPLE WOULD WAKE UP SEE THE TRUTH FIR WHAT IT IS STOP BELIEVING EVERYTHING YOUR TOLD AND USE YOUR OWN BRAIN AND SEE THAT THERE IS NO SUCH THING AS COINCIDENCES AND SEE THAT THERE IS EVIL RUNNING THIS PLACE AND START STANDING WITH YOUR NEIGHBOR INSTEAD IF AGAINST THEM OVER COLOR OR BELIEFS AND UNITE NOT DIVIDE THATS THE AGENDA. THTAS BEEN THE AGENDA TO TURN US AGAINST ONE ANOTHER. BECAUSE THE POWER WE HAVE TOGETHER IS UNSTOPPABLE. UNITED WE STAND DIVIDED WE FALL.

    Reply

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